Q & A

Q&A

  1. I see many bamboo/wood products web sites making a lot of nice claims. How do I know who is telling the truth and which are trust worthy to work with?

    We only get one chance to give you a good first impression. Our business principle is excellent quality & competitive & best service. That is the only reason help us survive in the market and drive old customer to repeat orders to us and recommend us to their friends.

  2. Where is your factory located? How can I visit there?

    Our factory is located in Wenzhou City, Zhejiang Province, China, about 4 hours bus ride from Shanghai. All our clients, from home or abroad, are warmly welcome to visit us!

  3. What is the MOQ and the lead time for my order?

    Different products have different MOQ, we accept small trial order. Standard lead time is 25-30 days after order confirmation. For urgent job, it can be negotiable.

  4. What is the warranty time of your products?

    Usually one year (from goods received), It depends on different product. during the warranty time, we are responsible for the quality issues (except the man-made sabotage or other damages made by customer-self).

  5. How can I get some samples?

    1)We are honored to offer you samples. New clients are expected to pay for the courier cost, the samples are free for you, this charge will be deducted from the payment for formal order.
    2)Regarding the courier cost: you can arrange a RPI (remote pick-up) service upon Fedex, UPS, DHL, TNT, etc. to have the samples collected; or inform us your DHL collection account. Then you can pay the freight direct to your local carrier company.

  6. How does your factory do regarding quality control?

    Quality is priority. BLK people always attach great importance to quality controlling from the very beginning to the very end.
    1)All raw material we used are environmental-friendly.
    2)Skillful workers care about details in handling the producing and packing processes.
    3)Quality Control Department is specially responsible for quality checking in each process.